UK GDPR & Data Protection Act 2018

Effective Date: 2026-05-22

UK Local Home Pros respects the privacy of all residents within the United Kingdom. Under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018, UK residents have specific rights regarding their personal data. As a lead generation directory, we route your calls and service requests to third-party local service providers to fulfill your needs. We strictly adhere to data minimization principles.

Categories of Information We Collect:

To provide our emergency dispatch and call routing services efficiently, we may collect the following when you call our helplines or use our site:

Identifiers: Caller ID, phone number, and IP address.

Geolocation Data: Outcode, Town, or general location to route your call to the nearest available local tradesperson.

Audio Data: Phone calls may be securely recorded for quality assurance, training, and routing compliance.

Your Fundamental GDPR Rights:

Right to Access: The right to know exactly what personal data is being processed.

Right to Rectification: The right to have inaccurate personal data rectified or completed.

Right to Erasure (Right to be Forgotten): The right to request the immediate deletion of your personal data.

Right to Restrict Processing: The right to request the restriction or suppression of your personal data.

Right to Data Portability: The right to obtain and reuse your personal data for your own purposes.

Data Processing & Third-Party Routing

We operate under the legal basis of "Legitimate Interests" and "Contractual Necessity" when you request a service. Sharing your Caller ID and service request with a third-party contractor is strictly required to fulfill your emergency need. We do not sell your personal data to mass data brokers. If you wish to revoke your consent or request data erasure after a service has been completed, please contact our Data Protection Officer (DPO).

To exercise your GDPR rights, or submit a Subject Access Request (SAR), contact our data team at: [email protected]