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Privacy Policy

Last Updated: May 22, 2026

1. Introduction

Welcome to UK Local Home Pros ("we", "our", or "us"). We respect your privacy and are committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. The Data We Collect About You

As a lead generation directory, our primary function is to connect you with local home service professionals across the UK. We may collect, use, store and transfer different kinds of personal data about you which we have grouped together as follows:

  • Identity Data: includes first name, last name, or similar identifier.
  • Contact Data: includes service address (County, Town, Outcode), email address, and telephone numbers.
  • Technical Data: includes internet protocol (IP) address, browser type and version, time zone setting and location.

3. How We Use Your Personal Data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • To connect you with third-party local service providers (engineers, plumbers, electricians) to fulfill your service request.
  • To route your inbound phone calls to the appropriate UK regional dispatch center.
  • To comply with a legal or regulatory obligation.

4. Disclosures of Your Personal Data

We may have to share your personal data with the parties set out below for the purposes set out in paragraph 3 above:

Third-Party Service Providers: We operate as a matching service. When you submit a request or call our helplines, your information and call details are routed to independent, third-party contractors in your local area who can assist with your emergency.

5. Data Security

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used, or accessed in an unauthorized way, altered, or disclosed.

6. Call Recording and PECR Compliance

By dialing the numbers listed on our website, you expressly consent to having your call recorded for quality assurance, training, and routing compliance purposes. You also consent to being matched with an independent, third-party service provider who may contact you regarding your service request in accordance with the Privacy and Electronic Communications Regulations (PECR).

7. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on our website to help customize the site and improve your experience. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the website.

8. Third-Party Links and Liability

This website may include links to third-party websites or services. We do not control these third-party websites and are not responsible for their privacy statements. Furthermore, UK Local Home Pros is a free matching service; we do not perform any home services ourselves and hold no liability for the quality of work, damages, or disputes arising from the independent contractors in our network.

9. Children's Privacy

Our website and services are strictly for adults aged 18 and older. We do not knowingly collect personal information from children under 16. If we become aware that we have collected such information, we will take steps to delete it immediately.

Contact Us

If you have any questions about this privacy policy or our privacy practices, please contact us at: [email protected]